Verified identity everywhere
Shops publish their trade licence or EFDA permit reference; riders carry a photo badge with an ID number and plate.
Safeguarding & quality
A delivery system Arba Minch can trust
Trust is built into the product, not promised in a slogan. These are the standards every shop, guide and rider on EcoNech agrees to before their first order.
Escrow-held payments
Telebirr, CBE Birr and card payments are held until delivery is confirmed with an OTP. Cash on delivery stays available for everyone.
Sealed & photo-proof handover
Pharmacy and high-value items travel in tamper-evident bags with a pickup photo attached to the order.
Restricted goods control
Prescription medicines require an uploaded or presented prescription; alcohol, tobacco and hazardous goods follow age and permit rules.
Cold chain & food safety
Insulated bags for perishables, maximum transit windows and automatic refunds if a food order exceeds its window.
Complaints resolved to closure
Every complaint gets a ticket number, a 24-hour first response and a documented outcome — refund, replacement or rider action.
Rider welfare & training
Road-safety training, helmets, insurance cover, fair per-trip rates and adapted roles for persons with disabilities.
Data & privacy care
Phone numbers are masked in-app, addresses are shared only for the active order, and location history is retained for a limited period.
Quality scorecard
Partner rankings are calculated monthly from these measures. Falling below target triggers coaching, then a listing pause until performance recovers.
See ranking tiers- On-time delivery rate
- ≥ 92%
- Order acceptance time
- ≤ 5 min
- Cancellation rate
- ≤ 3%
- Complaint rate
- ≤ 1.5%
- Customer rating
- ≥ 4.5 ★